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Where do I find the zip after buying on the Dolistore?

In your Dolistore account, open the Orders section. Every paid order gives access to the zip download. You will also find the order reference there, which is the one I ask for when you open a support request.

How do I install a module?

Go to Home, Setup, Modules, then to the "Deploy/install external app/module" tab. Upload the zip, then enable the module in the list. If the upload is refused, the Dolibarr custom folder is not writable. In that case, copy the folder from the zip into htdocs/custom over FTP or SSH.

What should I do after updating a module?

Replace the module files, then disable and re-enable it in Setup, Modules. Re-enabling is what applies the database and permission changes. Your settings and data are kept.

What information should a request include?

the module version and the Dolibarr version (Home, Setup, About)
the exact error message or a screenshot
what you were doing just before
the hosting type (shared, server, Docker)